Reporting a problem with a lesson
What to do when a lesson didn't go as planned.
If a lesson didn't happen or something went wrong, either the student or tutor can report a problem.
When you can report
After the lesson's scheduled end time, as long as it hasn't been completed yet.
How to report
- Go to Lessons and open the lesson.
- Select Report a problem.
- Choose a reason: tutor didn't show up, student didn't show up (with or without notice), technical difficulties, or something else.
- Choose whether the lesson should be treated as completed or incomplete, and submit.
What happens next
The other person is notified and can accept or decline your report.
