Here's what happens after a problem is reported.

Treated as completed

The lesson counts as completed and the tutor is paid for it.

Treated as incomplete

For a trial or single lesson, the lesson price is refunded to the student's CharlieTalk wallet (card processing fees aren't refunded). For a package lesson, the lesson goes back to the package. An incomplete trial also stops counting toward the trial limit.

If there's no response

If the other person doesn't respond within 2 days, the report is resolved automatically as submitted. We'll remind them before the deadline.

If you disagree

If your report is declined and you can't agree, contact us through Submit a request.