Troubleshooting audio and video
Fix common camera, mic and connection issues.
Most audio and video problems can be fixed in a minute.
Can't be seen or heard
- Check that your browser has permission to use your camera and microphone.
- Make sure no other app is using your camera.
- Open Classroom settings and select the right devices.
- Leave and rejoin the Classroom.
Poor connection
Move closer to your router, close other tabs and downloads, or switch to a wired connection.
Lesson affected by technical problems?
If technical problems stopped the lesson from happening, you can report a problem after the scheduled end time.
