Legal Center

If you want to offer Tutor Services on the CharlieTalk Platform, you must read and agree to be bound by these policies for Tutors ("Tutor Policy"). Capitalized terms (including the term "CharlieTalk") used but not defined in this Tutor Policy have the meanings ascribed to such terms in our Terms of Service.

If you do not accept this Tutor Policy in full, you are not authorized to teach on the CharlieTalk Platform and are not eligible to receive any benefits from CharlieTalk for any Tutor Services you provide.

1. Tutor Registration and Service Description

1.1 Tutor Registration

To become a "Tutor," you must first submit a pre-screening application details ("Pre-Screen Application"). Your Pre-Screen Application will be reviewed by CharlieTalk. If approved, you will unlock the full Tutor Application, where you will provide additional profile information, availability, and agree to this Tutor Policy.

To the extent permitted by applicable law, CharlieTalk may obtain (i) background check reports from public records or through third-party vendors regarding matters such as criminal convictions or sex offender registrations, and/or (ii) identity verification check reports. As a condition of applying to become a Tutor, you agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports, and to share your submitted identification with a third-party identity verification vendor for that purpose.

If your Pre-Screen Application or full Tutor Application is rejected, you will be notified of the reason by email and may re-apply by updating your submission through the Apply as Tutor page.

1.2 Tutor Services Description

All Tutors must create a description of their Tutor Services on the CharlieTalk Platform. When creating your profile and service description, you agree to the following:

• Write a specific, detailed service description with a clear teaching scope and lesson offerings;
• Set expectations that you can meet or exceed;
• Do not offer services with the intent to commit fraud, provide services other than those described in your profile, or offer services in exchange for positive feedback or at no cost;
• Do not advertise any third-party teaching service, platform, software, or application; and
• Do not include any personal contact information, including but not limited to email, telephone number, or social media handles, in your public profile.

2. Financial Terms for Tutors

Tutors must use CharlieTalk Credits to receive payment for Tutor Services from Students. CharlieTalk provides each Tutor with a "Tutor Wallet" to hold CharlieTalk Credits and convert them to cash.

2.1 CharlieTalk Platform Service Fees

CharlieTalk charges Platform Service Fees once a Student confirms successful completion of a Lesson. This fee is deducted when CharlieTalk Credits are transferred to the Tutor's Tutor Wallet. Fees may vary based on the type of Lesson, the number of Lessons in a package, and the Tutor's overall performance.

CharlieTalk reserves the right to modify Platform Service Fees at any time. Tutors will be notified in advance of any changes before they take effect.

The balance shown in the Tutor Wallet is the balance after all fees have been deducted, subject to rounding as described in Section 2.5. No Commission Fees will be charged on Credits refunded back to a Student.

2.2 No Circumvention of Platform Service Fees

Tutors shall not engage in any action meant to circumvent Platform Service Fees, including but not limited to: (i) suggesting, soliciting, or accepting payment outside of the CharlieTalk Platform; or (ii) listing an inaccurate price for a Lesson, or charging a fee different from the amount agreed between Student and Tutor on the Platform.

2.3 Withdrawal of Funds

Withdrawing CharlieTalk Credits may incur additional fees charged by the third party providing the applicable withdrawal method. These fees are outside of CharlieTalk's control, and CharlieTalk disclaims all liability for them.

2.4 Withholding or Delaying Disbursement of Funds

If CharlieTalk determines that a Tutor's actions may result in a significant number of disputes, refunds, or other claims from Students, CharlieTalk reserves the right to delay or stop disbursement of funds in that Tutor's Wallet. If CharlieTalk reasonably concludes a Tutor has violated the CharlieTalk Terms or other policies, CharlieTalk may withhold and remove funds from the Tutor Wallet.

2.5 Rounding Off

CharlieTalk may round amounts payable to Tutors up or down to the nearest whole unit of the applicable currency (e.g., rounding $101.50 up to $102.00, or $101.49 down to $101.00).

3. Tutor Services Guidelines

3.1 Tutor Service Requests

Once you receive a Lesson Request, you agree to:

• Use the CharlieTalk Platform to manage all Tutor Service requests from Students;
• Respond promptly to all Tutor Service-related communications, whether from a Student or from CharlieTalk;
• Maintain a record of important communication details, including scope of services, availability, pricing, feedback, schedule changes, and completion of Lessons; and
• Respond to every Lesson Request with an accept, decline, or proposed time/date change — never leave a request to expire unanswered.

3.2 Lesson and Lesson Package Policy

3.2.1 Accepting Lesson Requests. By accepting a Lesson Request, you agree to provide the Lesson at the date and time specified. You may decline any Lesson Request. Unanswered requests will automatically expire and will not be scheduled.

3.2.2 Cancellations of Lesson Requests. CharlieTalk may, in its sole discretion, cancel a confirmed Lesson Request pursuant to the CharlieTalk Terms and other policies. Neither CharlieTalk nor the requesting Student will bear liability for such cancellations or refunds.

3.2.3 Cancelling or Rescheduling a Lesson. If you are unable to provide a Lesson at the agreed time, you must immediately inform the Student and provide an explanation. In the case of an emergency preventing advance notice, you must provide an explanation as soon as possible.

With Student consent, a Tutor may cancel or reschedule a Lesson more than 24 hours before its scheduled start, through the CharlieTalk Platform. Except in cases of true emergency, no Lesson may be cancelled or rescheduled within 24 hours of its start time.

3.2.4 Communication Tools. Tutors agree to use the communication tools selected by their Students. The CharlieTalk video classroom ("CharlieTalk Classroom") may be integrated with AI-powered features. By using CharlieTalk Classroom, you consent to CharlieTalk recording Lessons to generate learning content such as lesson summaries, exercises, homework, progress tracking, and personalized recommendations. Tutors may disable Lesson recordings, though doing so may affect visibility in Student search and recommendations.

3.2.5 Lesson Packages. Students are expected to complete all Lessons in a purchased package within six (6) months of purchase (the "Package Expiration Date"). Tutors agree to remain available to deliver Lessons under a package until its Package Expiration Date. If unable to do so, the Tutor must contact the Student promptly and agree on whether to extend or cancel the package.

3.2.6 Additional Guidelines. Tutors also agree to:

• Maintain the privacy of their own personal information, including Tutor Wallet details;
• Maintain records of invoices and payments connected to their Tutor Services;
• Cooperate with CharlieTalk in anti-fraud actions and dispute resolution;
• Maintain records of important Student communications, including screenshots requested for dispute resolution; and
• Report any violation of the CharlieTalk Terms or other policies, including misuse of ratings and feedback.

4. Tutor Code of Conduct

4.1 Be Culturally Sensitive

Respect the values and traditions of your Students; avoid stereotypical assumptions. Avoid conversations about marital status, politics, religion, and other sensitive personal topics. All Students must be treated equally — Tutors may not select Students based on race, nationality, ethnic origin, age, religion, disability, sexual orientation, gender, or any other protected characteristic.

4.2 Be Professional and Empathetic

Tutors are expected to:

• Be responsive — reply to Student messages promptly;
• Actively manage your calendar and profile — keep your availability accurate, and update your profile if taking time off from teaching;
• Respect Student privacy — never request personally identifiable information from Students, such as birth date, government ID numbers, phone number, or home address; and
• Provide accurate, respectful feedback — feedback to Students should be helpful, objective, and balanced.

4.3 Attend All Lessons and Arrive on Time

Tutors are expected to attend all scheduled Lessons and initiate contact, particularly with first-time Students. Rescheduling or cancelling should be a last resort. If a Student is late, the Tutor should remain available until the end of the scheduled Lesson period, but is not required to extend the Lesson to make up for lost time.

4.4 Be a CharlieTalk Ambassador

Tutors agree to uphold a positive attitude regarding CharlieTalk and its employees, and not to publicly disclose information or content exchanged with CharlieTalk without its prior consent.

5. Tutor Content

5.1 Tutor Content Ownership

Any articles, videos, or materials used in your Tutor Services or submitted to the CharlieTalk Platform (such as your introduction video, "Tutor Content") constitute Member Content. You own the copyright to your Tutor Content; CharlieTalk does not claim ownership rights in it.

5.2 Student License to Tutor

You grant each Student who purchases your Tutor Services the right to use, view, and copy your Tutor Content solely for personal, noncommercial educational purposes.

5.3 CharlieTalk License to Tutor Content

You grant CharlieTalk a license to use your Tutor Content (including your introduction video) and information about your Tutor Services in marketing, advertising, and promotion of the CharlieTalk Platform in any medium, including third-party video hosting platforms. CharlieTalk will remove your introduction video from its official channels upon your written request to CharlieTalk customer service. You also grant CharlieTalk the right to use your profile name in marketing and promotional materials.

6. Prohibitions

Tutors agree not to, and will not assist, encourage, or enable Students or other Tutors to:

• Provide or post false, misleading, inaccurate, or plagiarized information anywhere on the CharlieTalk Platform, including in profiles, course content, lesson history, or feedback;
• Fail to maintain a complete, accurate, and up-to-date Tutor profile;
• Provide Tutor Services for free or in exchange for positive feedback or ratings;
• Provide Tutor Services to "fake" Students created by the Tutor or a third party to inflate lesson counts or ratings in bad faith;
• Forge or alter education background, curriculum vitae, work experience, or certificates;
• Advertise or promote third-party language-learning services; or
• Encourage or allow Students to work outside the CharlieTalk Platform or accept payment outside of it.

Violation of these prohibitions may result in immediate suspension or deactivation of your CharlieTalk Account, confiscation of earned Credits, and loss of access to lesson and teaching history.

7. Violation of this Tutor Policy

You are in breach of this Tutor Policy if you:

• Fail to deliver a Tutor Service for which payment was accepted;
• Fail to take reasonable efforts to resolve a dispute with a Student;
• Create unacceptable levels of Student dissatisfaction; or
• Violate the CharlieTalk Terms or any other CharlieTalk Policies.

CharlieTalk reserves the right, at its sole discretion, to cancel listed Tutor Services, limit account privileges, adjust or freeze the Tutor Wallet, suspend or terminate the account, or pursue legal remedies.

8. Contacting Customer Service

To report a violation of this Tutor Policy, the CharlieTalk Terms, or any other CharlieTalk Policy, or for questions and assistance:

• Online Support: [Insert Support Link]
• Online Report Form: [Insert Report Form Link]
• Email: [Insert Support Email]